Support

BTS has experienced team of radio-dispatched technicians in new fully equipped trucks, available twenty-four hours a day, seven days a week. We keep our technicians on call after hours, because we understand that business is being conducted somewhere at all times, day and night.

While other companies might need to order parts, or stop by a supply house to pick up parts, we have a full warehouse on site. What this means, is that we will we have replacement parts in stock should the need arise, and we can respond to the problem reports immediately. In the rare case that a technician doesn't have the parts needed on his truck, they're just a short drive from the parts.

Customer service is taken very seriously at Business Telephone Systems. We understand that your telephone system is your lifeblood and that is why we have Service Response Time guarantees. When an emergency situation arises, BTS will have a technician on site within 2 hours. We define an emergency as any time when 50% of your phones or 50% of your incoming lines are not functioning.

Add, move and change requests are worked on a first call, first service basis. Average time from request to completion is 3 business days. Many times these types of calls can be handled remotely from our offices via modem.