Taske

Taske Technology is a Canadian company with thousands of installations worldwide. They specialize in Call Management solutions and continue to develop their software packages with innovations enabling businesses to provide exceptional customer service and increase customer loyalty and retention. Their software works on several telephony platforms, including Iwatsu's ADIX line and integrates seamlessly with several reader-board messaging devices.

Taske's comprehensive reporting and analysis tools allow managers to easily coordinate and optimize business resources. The multi-module software package supports real-time collection and management of call center information and activities. In addition to real time collection, a replay feature is available. The replay feature allows a manager to pinpoint with up-to-the-second accuracy, historical agent and queue activity. If you're call center is not all in one location, there is even a networking option that allows supervisors to manage various office locations through one convenient user interface.

Taske's commitment to developing cutting edge features for their software, as well as partnerships with other software manufacturers, has put Taske in an enviable position within the industy. Taske's Workforce Management module, gives managers a powerful tool for forecasting and scheduling. By partnering with Blue Pumpkin software, managers can now forecast call center traffic and staffing needs based on actual historical data. Another module recently released is the Taske Announcer. This module is an intelligent recorded announcement device that provides queue messaging options and notifies callers of expected wait time.