Telrad Connegy Super Novae IQ

Telrad Connegy's SuperNOVAE IQ product line provides the call center manager with accurate and dependable ACD statistics. The SuperNOVAE IQ software package works on all Telrad Connegy phone systems, version 7.30 or higher. Prior versions of Telrad Connegy phone software can still get ACD reporting for their phone system by deploying the NovaWIZARD software package.

With the SuperNOVAE IQ, call center managers can get basic ACD statistics on the display of their Avanti Digital phone. If more detailed statistics, including graphs, reports, and comparisons are needed, SuperNOVAE IQ provides the ability to collect and display this information as well.

Other features of the SuperNOVAE IQ software include:

	Statistics viewable in real time, 15 minute snapshots or current daily totals
	Ability for Supervisor to Broadcast Messages to Agents or Reader Boards
	Threshold Monitoring with Color Changing Indicators
	Agent vs. Agent Comparisons and Agent vs. Group Average Comparisons
	Auto-Configuration with Telrad Connegy Database

SuperNOVAE IQ is a powerful tool that can help you make your call center more efficient, and keep your clients happy. If you have a Telrad Connegy phone switch and a call center, you should consider SuperNOVAE IQ.